Welcome to EmbossWorld.com. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree to these terms and conditions, please do not use our website.

 

1. 1. Introduction

       

      • • These terms and conditions govern your use of EmbossWorld.com and the purchase of products from our site.
      • • By using our site, you accept these terms and conditions in full.

1. 1. Products

       

      • • All pictured products are show in 7cm disk width, which means the image/detailing of the image will be smaller than 7cm. The drop down selection of the size is for the disk itself and not the image, if you wish to order a larger image, you will need to take this in to consideration and order accordingly. Alternatively, we are here to help and accommodate any questions or requests you may have. Please do not wait for delivery before raising issues with sizing.
        • All products are designed for use in decorating edible items such as cakes, cookies, and cupcakes.
      • • Our products are made from food-safe, durable materials, but are not dishwasher safe. Warping will occur.
      • • Please inspect all items for any stray threads of plastic before use. While we strive to ensure all items are free of defects, human error may occur.
      • • Please let us know about any defects within 48 hours of receiving your item.
      • • Products can differ from what is pictured, a prime example of this is we create our images back to front for display purposes only and that the item you will receive will be in reverse to give the correctly orientated imprint.
      • • Each item is created from scratch each time, thus what yo may receive can vary ever so slightly, such as size, angle, etc.

1. 1. Shipping

       

      • • We currently only ship within the UK.
      • • Orders placed before 1 pm will be printed and posted before 5 pm on the same day.
      • • Orders placed between 1 pm and 4 pm will be printed on the same day but may not be posted until the next day.
      • • Orders placed between 4 pm and 10 pm will be printed on the same day but posted the next day.
      • • Orders placed after 10 pm will be printed the following day.
      • • The last weekend postage pickup is Saturday at 11 am. Orders placed after this time will be posted on Monday.
      • • Postage qualifications:

           

          • • Standard Letter: 1 to 2 embossers.
          • • Large Letter: 1-6 embossers/debossers, up to 3x 10mm deep cookie cutters.
          • • Small Parcel: 4 or more cookie cutters, 7+ embossers/debossers, cake pop moulds, rolling pins.

      • • Next Day Delivery Guarantee: We will send items via Royal Mail next day delivery, but if this is not met by Royal Mail, the client cannot hold us responsible. Any claims must be made directly to Royal Mail.
      • • All parcels will be labeled fragile to ensure additional safe handling.
      • • All postage will be sent with proof of postage. For additional services such as signed for delivery, please contact us to arrange.

1. 1. Refunds and Replacements

       

      • • Refunds will not be given for lost items in transit. Only replacements will be provided.
      • • If you receive a defective item, please contact us immediately for a replacement.

1. 1. Customer Reviews and Photos

       

      • • We absolutely encourage customer reviews to show other buyers our service and products.
      • • Honest reviews ‘might’ be rewarded with discount codes for your next purchase, which will be emailed out at random times.
      • • By submitting photo reviews, you authorize us to use these pictures on our website and social media channels.
      • • Photos on our website may not be copied or used for personal or commercial use. Please do not steal our designs to give to competitors.

1. 1. Care and Use of Products

       

      • • Even though we wash the items before sending, please also wash the items yourself before use for peace of mind.
      • • After each imprint, please examine every edible item to ensure no small pieces of plastic have broken away, especially with ultra-fine embossers as they are fragile.
      • • Examine the embosser itself after each use to ensure no parts have broken off before passing edible products on to your own customers.

1. 1. Order Fulfillment

       

      • • We reserve the right to not fulfill any orders but will issue a full refund if this occurs.
      • • We aim to print orders the same day, but our schedule is: orders before 1 pm will be printed and posted before 5 pm on that day. Items ordered between 1 pm-4 pm will be printed the same day but may not make the same day post. Items ordered between 5 pm-10 pm will be printed the same day but will not be posted until the next day. Orders after 10 pm will be printed the next day. While we strive to meet these timeframes, exceptional circumstances may cause slight delays.
      • • Customers must accept that the last weekend postage pickup is Saturday at 11 am. If this is missed, the next pickup is at 5 pm Monday.
      • • In the possible eventuality of faulty machinery, the store will be put in maintenance mode which will not allow orders to be placed and any existing customers will be contacted to explain the situation and offered either a refund or the opportunity to wait for replacement parts to be delivered to us.

1. 1. Customer Communication

       

      • • If you would like to contact us regarding the status of your order, we would be delighted to send you updates.
      • • Pictures can be supplied of the items from the design to the finished product, especially of customized items, to verify if you are happy or not.
      • • If we message and do not receive a response within 2 hours, we will presume this to be a ‘go ahead’ and that you are happy with your design/customization/order.

1. 1. Liability

       

      • • We cannot be held responsible for any damage or loss resulting from the use of our products.
      • • Customers must accept that the last weekend postage pickup is Saturday at 11 am. If this is missed, the next pickup is at 5 pm Monday.
      • • We cannot hold responsibility for any plastic that may, in the very rare chance, could have snapped off in to your products, we strenuously advise you to check each of your imprinted items before you dispatch to your clients.

1. 1. Customer Service

       

      • • If you have any questions or concerns about our products or your order, please contact us by WhatsApp or email

1. 1. Changes to Terms and Conditions

       

      • • We reserve the right to update these terms and conditions at any time. Any changes will be posted on this page.

1. 1. Governing Law

       

      • • These terms and conditions are governed by and construed in accordance with the laws of the UK.

By adhering to these terms and conditions, we aim to provide a clear and fair shopping experience for all our customers. Thank you for choosing EmbossWorld.com.

Terms & conditions version 0.1.202406